Common Questions about Vacation Rental Homes
What do we need to bring?
All Truckee Reservations homes offer many exceptional amenities. All homes are furnished with an appropriate supply of glassware, flatware and dishes, as well as all necessary cookware and utensils, and basic spices and condiments. Most homes have a BBQ, either gas or charcoal, as the homeowner prefers but are not available in the winter. All living areas and sleeping areas are furnished appropriately for the size of the home. A starter roll of paper towels and bath tissue are provided along with a limited amount of backup supplies. Personal Comfort Items are provided as well as dish and laundry detergent but you may wish to bring your own. Each home has all necessary bed and bath linens. All homes have a washer and dryer or access to a washer and dryer. If you have special culinary demands, please bring any additional cooking accessories that you may need. You may also want to bring any additional personal entertainment equipment, laptops, game players or other accessories for your stay. If you have booked an extended visit, you may wish to bring additional bed and bath linens.
What is the Cancellation Policy?
All reservations are paid in full at the time of reservation. You may change or cancel your reservation thirty (30) days prior to your scheduled arrival date with a $100 transaction fee. Cancellations made within thirty (30) days of your arrival date will be charged the full amount of the reservation, unless the property is re-rented for the same period. You will be charged for the un-rented portion of that reservation period in the event that only a portion of that time period can be re-rented and a $50 transaction fee. There are no refunds due to poor snow conditions, severe weather, road closures, traffic delays, early departures, illness or injury, mechanical breakdown, or household appliance failure.
How do we pick up keys?
We will issue guests a maximum of one key per rental property. Please notice that there is a $10 charge per lost key. Lockouts that require maintenance or sales staff assistance will be charged at $75 per visit. All charges will be added to the credit card of record for your reservation. Guests are not authorized to make copies of any Truckee Reservations keys. Do not remove key from lockbox.
What about bad weather?
All of our rental homes are in Truckee Tahoe area where weather and roads are challenging in the winter and during bad weather. There will be no refunds for bad and/or closed roads. We recommend that all guests have chains and cold weather safety items in their vehicles any time they visit the Truckee area. Some of the homes have upslope or down slope driveways that present challenges to vehicles and you may need 4 wheel-drive, AWD, ice melt and/or chains for safe navigation of these driveways. The owners and Truckee Reservations try to provide ice melt during the winter. All driveways will be plowed by a snow removal company after an accumulation of at least 4 inches but you may encounter a berm left at the end of the driveway when the Town of Truckee plows the road. The snow removal companies try to come back to each to remove these after all the driveways are plowed. Each snow removal company has their own schedule but it is not uncommon for them to do the majority of the snow removal on driveways at night.
How far are we from....
- Downtown Truckee - anywhere from 3 to 5 miles
- Donner Lake - approximately 3 miles
- Lake Tahoe via Tahoe City - approximately 17 miles
- Lake Tahoe via Kings Beach - approximately 17 miles
- Reno - approximately 30 miles
Truckee and Tahoe Ski Resorts
- Boreal - approximately 11 miles
- Squaw Valley - approximately 13 miles
- Northstar at Tahoe - approximately 13 miles
- Alpine Meadows - approximately 16 miles
- Royal Gorge - approximately 16 miles
- Sugar Bowl - between 13 and 19 miles
- Granlibakken - approximately 17 miles
- Ski Homewood - approximately 23 miles
- Diamond Peak - approximately - 27 miles
- Heavenly - approximately 50 miles